FAQs

To ensure a company is fully insured, request copies of their liability and workers' compensation insurance certifications. Premier Aquarium Service is happy to provide these documents upon request, demonstrating our commitment to responsible business practices.

The primary focus of an aquarium company should be aquarium installation and service. If the company also operates a retail store, it's important that they maintain a separate, dedicated staff for their service division to ensure specialized attention to each aspect of the business.

Premier Aquarium Service offers a comprehensive one-year warranty on all installation services. This warranty covers equipment malfunctions, such as pump failures, within the first year of installation. In such cases, we will replace the faulty equipment at no additional labor cost.

When evaluating staff quality, consider whether the company has sufficient personnel to not only perform proper installations but also provide excellent post-sale service. At Premier Aquarium Service, our staff are industry professionals who are passionate about their work. We also assign a dedicated specialist to each client, available during normal business hours.

The quality of aquarium manufacturers is crucial as it directly impacts the longevity and performance of your aquarium. Premier Aquarium Service partners with reputable national manufacturers specializing in aquariums. If considering a company that produces its own tanks, inquire about their production history, failure rates, and policies regarding tank imperfections or replacements.

An aquarium proposal should include specific brand names and sizes of all equipment. This level of detail ensures accountability and helps prevent the use of subpar components. Common areas where quality may be compromised include pumps, lighting, filters, plumbing, construction materials, overflow systems, decorations, water quality, and timers.

Inquiring about the completeness of a bid is essential as it provides insight into potential future upgrades and associated costs. This information allows for better financial planning and helps avoid unexpected expenses down the line.

Obtaining multiple bids for an aquarium project is advisable as it allows for comparison and informed decision-making. While this may seem counterintuitive, Premier Aquarium Service is confident that thorough comparisons will highlight the quality and value of our aquarium systems.

Contacting Premier Aquarium Service before other companies allows for a direct comparison of services. As a fully insured company, we're prepared to provide proof of our insurance coverage, demonstrating our commitment to professional and reliable service.