Make sure the companies you are considering
Make sure the companies you are considering are fully insured with liability and workers comp insurance. We are happy to provide copies of insurance if requested.
Aquarium Installation and Service should be
Aquarium Installation and Service should be the primary role of the company. If the company has retail they should have a separate dedicated staff for the service division.
How does the company stand behind its product and service?
How does the company stand behind its product and service? At Premier Aquarium Service we offer a full ONE YEAR warrantee on all installation service. So if a pump were to go out in the first year we would replace the pump with no labor charge.
Does the company have adequate staff
Does the company have adequate staff to not only do the installation properly but also provide outstanding service after the sale?
Does the company use high quality national aquarium manufactures.
Does the company use high quality national aquarium manufactures. We do not make aquariums; we leave that to companies that make thousands per year. If you are considering a company that does make aquariums ask them how many have they made (ask to see pictures), how many aquariums they have had leak or fail, and will they provide a new tank if the original has imperfections. We have taken over many accounts where obvious imperfections were hidden from the client.
Aquarium proposals should include brand names and sizes of equipment.
Aquarium proposals should include brand names and sizes of equipment. Not all equipment is of the same quality. Here are a few areas we often see corners cut: NOISY/undersized pumps, low quality light bulbs, homemade filters, improper plumbing, low grade construction material in aquariums, noisy overflow/drain lines, skimpy/low quality decorations, no purified water just tap, cheap dial light timer. Unfortunately the list can go on but these are some of the main corners cut.
Ask if the bid is complete
Ask if the bid is complete, how much possible upgrading would be needed in the future and how much money.
Get multiple bids so you can compare and make an educated decision.
Get multiple bids so you can compare and make an educated decision. You will save considerable money and aggravation by having the project done right the first time. This may seem like strange advice but we are confident that as you compare the more obvious the quality and value an aquarium system from Premier Aquarium Service becomes.
Before you would consider any other company
Before you would consider any other company for aquarium service please feel free to compare their service to ours.• We are fully insured and happy to provide proof if required.
Each client is assigned a dedicated full time service representative
Each client is assigned a dedicated full time service representative. You will not have a different person each time. You will also have a direct number for that service representive.
A detailed care sheet is provided at every visit
A detailed care sheet is provided at every visit. You will know what was done to the aquarium and what was left.
All fish are quarantined
All fish are quarantined a minimum of 2 weeks prior to bring to your aquarium. Not straight from a wholesaler’s tank. We have a state of the art quarantine facility.
All fish come with
All fish come with a 60 DAY FULL GUARANTEE.
You will have a real choice
You will have a real choice on livestock. Not just 6 or 7 cookie cutter options
Water testing at every visit.
Water testing at every visit. The easiest way to deal with water quality problems is prevent it or detect it early.
All service clients are provided
All service clients are provided with 24 hour emergency coverage. We have enough staff to truly provide this service; it is difficult for a one person company to be available all the time.
Service calls are made in PROFESSIONAL FULL SIZED WORK VEHICLES
Service calls are made in PROFESSIONAL FULL SIZED WORK VEHICLES. Our vans are fish stores on wheels. They are fully stocked with pumps, lights, chemicals, plumbing parts, filter media, fish foods, and much more. It would be very rare for us not to have what you need. It is unlikely for someone using their personal vehicle or a small vehicle to have the supplies you need.
We send out professional itemized
We send out professional itemized invoices and they are sent out on time.